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Technician providing support

Preventive · Corrective · Remote

Enterprise Technical Support in El Salvador

We keep your infrastructure running with on-site and remote support, and contracts with guaranteed response times.

Your network, always operational

Support that prevents downtime

We keep your infrastructure running with preventive and corrective support contracts. Fast on-site or remote response to minimize your business downtime.

At LAN EL SALVADOR we support networks, cabling, CCTV, access control, IP telephony, and IT equipment, with reports for every visit and recommendations to prevent future failures.

Network and equipment technical supportGuaranteed SLA

What our service includes

  • Scheduled preventive maintenance with a detailed checklist
  • Diagnosis and correction of network, CCTV, and access control faults
  • Remote support through management tools and secure access
  • Monthly or annual contracts with a guaranteed response SLA
  • Firmware updates and network equipment configuration
  • Maintenance reports and improvement recommendations
Preventive / CorrectiveRemote supportGuaranteed SLAAnnual contracts
Get a quote for this service

Options

Types of support we offer

Preventive

Scheduled visits to inspect, clean, and update equipment before it fails.

Corrective

On-site diagnosis and repair of faults whenever you need it.

Remote

Immediate help through secure access, with no need to wait for a site visit.

SLA Contracts

Monthly or annual plans with written response times.

Where we install it

What our support covers

One provider for your entire technology infrastructure.

  • Networks, switches, routers, and WiFi
  • Structured cabling and fiber optics
  • Security cameras and NVR/DVR recorders
  • Access control and time attendance
  • IP telephony and VoIP PBX systems
  • Computers, printers, and peripherals

Our process

How our support works

  1. 01

    Initial assessment

    We take inventory and assess the condition of your infrastructure.

  2. 02

    Custom plan

    Visit frequency, scope, and response times.

  3. 03

    Continuous support

    Scheduled maintenance and incident response.

  4. 04

    Reports

    Report after every visit with improvement recommendations.

Standards and technologies
  • Response SLA
  • Secure remote support
  • Preventive checklist
  • Service reports

Frequently Asked Questions

Common questions about technical support

What is an SLA?
It is the service level agreement: it sets in writing the maximum response and resolution time for a fault, based on its priority.
Do you support equipment you didn't install?
Yes, we support existing infrastructure. During the initial visit we assess its condition and recommend improvements if needed.
Can I hire support per event without a contract?
Yes, we handle corrective services on a per-event basis. Contracts offer guaranteed response times and scheduled preventive maintenance.
How does remote support work?
We connect securely to your equipment, with your authorization, to diagnose and resolve faults without needing a visit.
Do you provide a report for each maintenance visit?
Yes, every visit includes a report with the work performed, the condition of the equipment, and recommendations for improvement.

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Companies that trust us

  • Walmart
  • DHL
  • BANDESAL
  • Hilasal
  • Hospital Santa Ana
  • Hussmann
  • Response in under 24h
  • Warranty on all our installations
  • Official certifications

Peace of mind for your business

Get technical support

We propose a support plan tailored to your infrastructure and budget.

Contact form
Sales+503 6116-8763Ashley+503 6161-4722Verónica Cortez+503 7171-4814